Privacy policy
Version of 2026-09-10.
Who is responsible for your data
Send Return, a société par actions simplifiée à associé unique under French law, registered office 47 rue Vivienne, 75002 Paris, France, company number (SIREN) 107 437 592.
For any question about your data, write to hello@sendreturnstudio.com.
What we collect, and why
| Data | Why | Legal basis | How long |
|---|---|---|---|
| Surname, first name | to process the order and issue the invoice | performance of the contract | 10 years, accounting obligation |
| Email address | to send the order, the download link and the invoices | performance of the contract | 10 years, accounting obligation |
| Billing address, country | to issue the invoice and determine the VAT treatment | legal obligation | 10 years, accounting obligation |
| Order details, amount | to perform the sale, handle refunds and guarantees | performance of the contract | 10 years, accounting obligation |
| Email address, if you subscribe to our newsletter | to send you our releases | your consent | until you unsubscribe |
| IP address, browser type, pages viewed | to run and secure the store | legitimate interest | held by Shopify in its technical logs; we keep no copy |
We collect no payment card data. Your card number never passes through us: it is entered and processed directly by our payment provider.
We neither sell nor rent your data to anyone.
Who your data is shared with
| Recipient | Role | Where |
|---|---|---|
| Shopify International Limited, The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland | store hosting and order processing | European Union, with possible transfers outside the Union covered by standard contractual clauses |
| Shopify Payments, and its banking partner | payment processing | same |
| PayPal, if you choose that method | payment processing | same |
| Shopify Digital Products | sending the download links | same |
| Cloudflare, Inc. | domain name service and forwarding of email sent to our address | United States, covered by standard contractual clauses |
Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, and the right to give instructions on what happens to it after your death.
To exercise them, write to hello@sendreturnstudio.com. We answer within one month.
One limit to know about: we cannot erase order data before the end of the legal accounting retention period, which is ten years. That is a legal obligation we cannot set aside.
If our answer does not satisfy you, you may lodge a complaint with the French data protection authority: Commission nationale de l'informatique et des libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, https://www.cnil.fr.
Security
The store is served over HTTPS only. Access to the admin is protected by a password and a second verification step.